State Farm® Insurance Agent Crystal Fuller

"HI Gihan, I am truly sorry you had this experience. Bethany has worked in my office for over 6 years and I have never received a complaint like this. I am utterly shocked. I have discussed this call with her for better understanding and it appeared she followed our normal process of asking for a new address for refund and processing with your request.
As the agent, I typically do not call on renter's cancellations. This is something that my team of 22 employees is more than capable in handling. We have experienced two fire total losses, four death claims and severe flooding in our area in the past week. My priorities have pulled me in other directions in the past week.
Your post is disheartening especially working as a State Farm Agent staff member previously and knowing how damaging this is for an Agent and small business owner. If you had asked to speak to me, I return all calls and emails by end of day, everyday. I truly care about my business and my customers as you can see on the countless other 5 star reviews.
I wish you the best in your new city with your new agent. I hope he can fulfill your expectations.
Update: After our conversation, I respectfully ask that you stop asking friends to leave bad reviews for my business when they have never done business with me. This behavior is malicious and hateful and we are very confused on why we are being targeted in this way.
Best regards, Crystal "

"It's wonderful to hear that Ms. Flores was able to assist you efficiently and provide a smooth transition to your new policy. Luis, we are so appreciative that you took the time to leave this! Thank you for trusting our team—we’re always here to support you."

"Helping make the process easier for our customers is what we strive for every day. Jamie, thank you for your kind words and for recognizing Heather's efforts! We're glad she could provide clear guidance while assisting you with your car repair needs. We appreciate your trust and are always here to help."

"Hearing about your experience is wonderful, Gloria. We’re pleased that Jessica was able to answer your questions and explain your coverage clearly. Thank you for placing your trust in our team and welcoming State Farm as your new insurance provider!"

"Daniel & Rebecca, thanks for choosing us. We’re really glad we could help and make things easy for you. We appreciate you taking the time to leave this!"

"Thank you, Catarino, for your kind words and for recognizing Mrs. Sarah, Sydney, and the team. We're glad to hear that you received the support and answers you needed. Your feedback is greatly appreciated!"

"Jeni, your feedback means so much—thank you! We’re happy Melissa and our team could help you feel secure and supported with your insurance needs. We truly value your trust and recommendation."

"You definitely made us smile today, Domingo! Thanks for taking the time to share your experience—it means more than you know."

"We can’t thank you enough for this awesome review, Mel! Knowing we made your experience a great one means the world to us. Thank you for being a loyal customer for so many years.
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"Thank you for sharing your experience! We're glad Madison could assist you and ease the transition after 36 years with another company. It's great to hear that you're happy with your decision and the savings you're experiencing."

"Thank you, Jennifer, for your kind words and for sharing your experience with us. We're glad to hear that Mitchel was able to assist you with your premium. Your satisfaction is important to us, and we appreciate your feedback."

"Thank you, David, for sharing your experience. It's great to hear that Sydney was able to promptly and effectively address your insurance needs. We're grateful to have her on our team and appreciate your trust in us."

"Thank you for your feedback. We're thrilled to hear that you had an excellent experience with our customer service team. Your support and trust mean a great deal to us, and we appreciate the opportunity to serve you."

"Thank you, Gabriel, for sharing your experience with Mitchell. It's great to hear how he made you feel like family and prioritized your needs. We appreciate your recommendation and are here to assist you anytime!"

"Thank you, Susan, for sharing your experience with Mitchell and our office. We're glad to hear that he was able to address your questions and provide the support you needed. Your feedback is invaluable to us, and we're here whenever you need assistance."

"Thank you, Sunrise Tire & Auto, for sharing your experience! We're glad Madison's quick response was helpful and saved you money. We appreciate your feedback and look forward to assisting you in the future."

"Thank you, Chad, for your kind words. We're glad to hear that our team was able to assist you with your home and auto coverage needs. Your support means a lot to us!"

"Thank you, Denise, for your feedback! We're glad to hear you found our service excellent, efficient, and cost-effective. Your support means a lot to us."

"Thank you, Joe, for your kind words about Jessica. We're glad to hear she was able to assist you with all your questions and provide a positive experience over the phone. We appreciate your feedback and your trust in our agency!"

"Thank you, Jen, for sharing your experience with our team. We're glad to hear that our proactive approach and support during your claim process made a difference. Your recommendation means a lot to us!"

"Thank you, Donald, for sharing your experience with us. We're glad to hear that Crystal and the team were able to assist you with your policy switch. Your recommendation means a lot to us. "

"Janae, thank you for your wonderful feedback. We're thrilled to hear that Sarah provided you with exceptional service and helped find the right coverage for you and your daughter. Your satisfaction is our priority, and we appreciate your trust in our team.
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"Thank you so much, Julio, for sharing your experience with Mitchell! It’s wonderful to hear how his patience and understanding made such a difference in finding the perfect policy for you. We truly appreciate your trust and can’t wait to continue serving your insurance needs!"

"Hi Dave. We looked into our records and couldn't find a customer by your name and last initial. We also could not recall a customer in the past few months that was upset about inaccurate withdrawals. We would love the opportunity to review your bill and help explain it. Rates and withdrawal amounts only change if a policy change was made or perhaps at renewal.
It is our office policy to return all calls and emails by end of day, and we strictly adhere to twice a week trainings - for 17 years straight.
Additionally, Sydney and Bobbie who handle our billing have been long term employees for many years at my office. I have a tenured team, with every team member being licensed. Did you perhaps leave this review for the wrong office? If you did, can you please correct the review.
If you did not, can you reach out to me for discussion and resolve?
We look forward to clearing the air as bad reviews of this nature affect our small business.
Sincerely, Crystal Fuller"